Right of Withdrawal


Online sales are subject to Legislative Decree no. 206 of 06/09/2005, art. 64/68 which states that the consumer has the right to withdraw from the contract of sale, to return the purchased goods, and to receive a refund of monies paid for the goods without being in any way penalized and without specifying the reason for the withdrawal.

In order to exercise this right, the consumer should:
- send a registered letter with acknowledgement of receipt to 'Arte & Design Srl' – Via Fermi, 1- I 53036 POGGIBONSI (SI) within 10 days of receipt of the goods from the Courier, stating the invoice number, the number of articles and their codes, and bank details for receiving a bank transfer.
- wait for approval to be sent by email together with the necessary return documents and the name of the Courier that will collect the goods. The client undertakes and commits to return the product(s) to Arte & Design Srl no later than 10 working days from the date of receipt of the approval email and to the address provided by the Arte & Design Srl.
- goods must be returned intact, unused, unaltered, free of stains, dry, and undamaged. The single-use seal and internal packaging should be intact as these constitute an integral part of the goods. Products must be returned in the original packaging, complete in all of its parts. The packaging must be intact, and must not be damaged, wet, or otherwise altered. Goods should be returned in a single consignment. Arte & Design Srl reserves the right to reject products from the same order that are returned and shipped at different times.
- once all of the conditions have been met, and once Arte & Design Srl has received the return and has checked compliance with all of the requirements, the client will receive an email confirming the acceptance of the return. Refunds will be processed in the shortest time possible and not later than thirty days from the date on which Arte & Design Srl was informed of the client’s intention to exercise his/her right of withdrawal, and once the Arte & Design Srl has verified that the return is in compliance with all of the aforementioned conditions. The product for which the right to withdrawal has been claimed may not be exchanged for another model.

All costs for the return of goods, without exceptions, shall be borne by the client.

Arte & Design Srl does not accept returns that are sent C.O.D. (cash on delivery).

Note: the right to withdrawal is reserved to natural persons (consumers), and cannot be exercised by legal persons or natural persons acting for purposes relating to their own business or professional activity and who make purchases with their own VAT number.