Shipping & Home delivery

SHIPPING TIMES
The shipping times on the descriptions of the products are approximate. We will be informed about the precise shipping times each time by the Manufacturer and we will indicate them on the FINAL ORDER CONFIRMATION that you will receive by email.
Please report us immediately upon order about urgent shippings.
Periods of absence from the given address or any other information that is relevant to delivery should be added in the “notes” field of the order or reported by email to info@italiandesigncontract.com so as to avoid unnecessary storage costs which will be charged to the recipient.

SHIPPING
Orders will be shipped by National and International Couriers, appropriately packaged and complete with delivery note and invoice, to the destination specified by the client and indicated on the FINAL ORDER CONFIRMATION.

SHIPPING CHARGES
Shipping costs are calculated automatically at the time of purchase once the delivery destination has been specified. In both cases, the shipping service refers to products delivered to: ground floor / front door of the given address.
In addition to the shipping costs specified in the order, the following services and destinations are subject to additional costs, which will be subsequently communicated to the client by email and for which the client is liable:
- delivery to upper floors / basements; delivery in town centres; express deliveries; urgent deliveries; deliveries with deadlines; delivery by appointment; special deliveries;
- delivery to disadvantaged areas, remote areas; minor islands, Venice and Laguna.
Our products are covered by an “All risks” insurance that covers any damage caused during transit.

INSPECTION UPON DELIVERY
When the order is delivered, the recipient is responsible for checking the following before signing the courier’s waybill:
- that the number of packages corresponds to the number indicated on the waybill. If there are any discrepancies, please accept the packages, and indicate the actual number of packages received on the waybill;
- that the packaging has not been damaged (that it is not wet, torn, bent, or otherwise damaged) and that the seals have not been tampered with.
In the case of evident breakage or damage, or evident signs of tampering, the Client should write clearly on the waybill GOODS ACCEPTED WITH RESERVE BECAUSE PACKAGING DAMAGED.
In the case of evident damage to goods that have not yet been accepted, the Client has the right to refuse the delivery, indicating the reason for refusal on the waybill.

REPLACEMENT OF GOODS DAMAGED IN TRANSIT
To exercise the right to the replacement of goods damaged in transit, the client should send an email to info@italiandesigncontract.com within 05 (five) days of delivery of goods, specifying the delivery note or invoice number, the codes and quantities of the defective articles, and a description of the defects. Arte & Design S.r.l. may request that the client send, by email, digital photos of the damage. The goods should be returned to the Vendor by the same courier and in the original packaging, carefully sealed and clearly addressed according to the information provided.
All transport costs, both for the return of the damaged goods and for delivery of the replacement goods, shall be borne by the Arte & Design S.r.l.. Replacements will take place in the shortest time possible. Under no circumstances will the Arte & Design S.r.l.accept returns that are sent C.O.D. (cash on delivery).